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TROUBLESHOOTING
GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before re-inserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
•
Turn off unit to disengage the brushroll. Ensure brushroll is turned off and restart with the
POWER button for suction only cleaning.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
•
To minimize suction, refer to Suction Control section for more information on how to use.
Brushroll does not spin.
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning.
Immediately turn off and unplug vacuum, disconnect the nozzle, and remove blockage before
reconnecting and turning vacuum back on.
•
With the power on, recline the handle, which will automatically turn on the brushroll.
•
Ensure that the BRUSHROLL button is on for brushroll to spin
Vacuum turns off on its own or indicator light flashes red.
•
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the
thermostat will automatically turn the suction motor off. Perform the following steps to restart
the thermostat:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
6. Restart the unit using either the POWER or BRUSHROLL buttons.
Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.
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1-800-798-7398
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