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TECHNICAL INFORMATION
Troubleshooting (Cont'd)
If the Brondell Pro Sanitizing Air Purifier appears to be operating abnormally, please
review the troubleshooting tips before calling the Brondell Service Center as most issues
are easily resolved with a few simple steps. If you are unable to resolve the issue after
checking the following items, please call the Service Center at 888-542-3355, Mon-Fri,
9am-5pm PST (English and Spanish spoken), or email us at support@brondell.com.
Problem
Poor
performance,
or not purifying
at optimum
capacity
or
Unit is running
unusually loud
Unpleasant
odor cannot be
eliminated
A red
rectangular
icon has
appeared on
the control
panel near
the PM2.5 air
quality display
16
Possible Cause(s)
1. Pre-filter needs cleaning.
2. One or more filters is due for
replacement.
3. Plastic packaging on filters
was not removed.
4. Clearance around the
purifier is not adequate for
air ventilation.
5. Missing filters or the filters
were installed in the wrong
order.
6. Recommended room size
has been exceeded.
7. Blockage at Air Inlet or Air
Outlet.
1. Filters need cleaning.
2. Filters need replacement.
1. The small red rectangular
icon is the Filter Check
Indicator light.
Solution(s)
1. Vacuum the pre-filter. Review
the cleaning schedule for all
filters on page 12.
2. Replace the filters.
3. Remove the plastic packaging
and put the filters back in.
4. Ensure that there is clearance
of 20 inches on each side and
4 inches behind in the front of
the unit.
5. Ensure the filters are installed
in the correct order and facing
the proper direction. See step
4 on page 14 of this manual.
6. Coverage area is 413 sq ft at 4
air changes per hour and 827
sq ft at 2 air changes per hour.
Move the unit to a smaller room
or purchase an additional unit to
cover a larger area.
7. Contact Brondell Customer
Service.
1. The Nanocrystalline filter
can be reused after exposure
to sunlight. Review the
cleaning process for all filters
on page 12.
2. Replace the filters.
1. Power off the machine and
check the health of the filters.
Refer to the maintenance
schedule on page 12. To reset
the Filter Check Indicator, turn
the machine on and touch
and hold the Clock icon for 3
seconds.
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