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Before you call for service...
Troubleshooting Tips
Save time and money! Review the chart on this page first
and you may not need to call for service.
Problem
Burners have yellow or
yellow-tipped flames
Control knobs
will not turn
Burners do
not light
Ticking sound of spark
igniter persists after
burner lights
Ticking sound persists
after burner is turned off OFF position.
Burner flames very
large or yellow
Possible Causes
The combustion quality of
burner flames needs to be
determined visually.
Controls improperly set.
Plug on cooktop is not
completely inserted in the
electrical outlet.
Gas supply not connected
or turned on.
A fuse in your home may be
blown or the circuit breaker
tripped.
Igniter orifice in burner body
may be clogged.
Burner parts not replaced
correctly.
Hole in burner top behind
the igniter may be clogged.
Control knob is still
in the LITE position.
Be sure the knob is in the
Improper air to gas ratio.
What To Do
• Use the illustrations below to determine if your burner
flames are normal. If burner flames look like A, call for
service. Normal burner flames should look like B or C,
depending on the type of gas you use. With LP gas, some
yellow tipping on outer cones is normal.
A–Yellow flames
B–Yellow tips
Call for service
on outer cones
Normal for LP gas
• To turn from the OFF position, push the knob in and
then turn.
• Make sure electrical plug is plugged into a live, properly
grounded outlet.
• See the Installation Instructions that came with your
cooktop.
• Replace the fuse or reset the circuit breaker.
• Remove the obstruction. See the Care and cleaning of
the cooktop section.
• See the Care and cleaning of the cooktop section.
• Use a small sewing needle to unplug.
• Turn the knob out of the LITE position to the desired
setting.
• Turn the burner off and relight. If ticking is still
present, call for service.
• Remove knob by pulling it straight off the stem and
check the bottom of the knob for any buildup of soil.
• If cooktop is connected to LP gas, check all steps
in the Installation Instructions that came with
your cooktop.
GEAppliances.com
C–Soft blue flames
Normal for natural
gas
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