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46 TROUBLESHOOTING
Problem
Odor
Wi-Fi
Problem
Trouble connecting
appliance and
smartphone to Wi-Fi
network
Possible Cause
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater.
(Dryer model only)
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
Possible Cause
The password for the Wi-Fi
network was entered incorrectly.
Mobile data for your smartphone
is turned on.
The wireless network name (SSID)
is set incorrectly.
The router frequency is not 2.4
GHz.
The distance between the
appliance and the router is too far.
Solutions
• When installing the drainage hose, be sure that it
doesn't become kinked or blocked.
• This is not a malfunction.
• The odor will disappear after a short while.
Solutions
• Delete your home Wi-Fi network and begin the
registration process again.
• Turn off the Mobile data on your smartphone
before registering the appliance.
• The wireless network name (SSID) should be a
combination of English letters and numbers. (Do
not use special characters.)
• Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and connect
the appliance to the wireless router. To check the
router frequency, check with your Internet service
provider or the router manufacturer.
• If the appliance is too far from the router, the
signal may be weak and the connection may not
be configured correctly. Move the router closer
to the appliance or purchase and install a Wi-Fi
repeater.
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