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Chapter 5: Other Information
Troubleshooting
Consult the Troubleshooting list that follows to correct most problems you encounter with your TV.
Note: If you prefer, we can provide you with the name of an Authorized Service Representative who will visit
your home for a fee to install your electronic entertainment system and to instruct you in its operation. For
details about this service, call 1-888-206-3359 or visit rca.com.
TV Problems
TV won't turn on
• Press the TV button on the remote.
• Check the wall receptacle (or extension cord) to make sure it is "live" by plugging in something else.
• Press the POWER button on the front of the TV. If the TV turns on, check the remote control solutions.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front
Panel Block in the Parental Controls menu and choosing Unblock.
Controls don't work
• If you're using the remote control, press the TV button first to make sure the remote is in TV mode.
• The front panel controls may be locked (disabled). Use the remote control to unlock the front panel controls by selecting the Front
Panel Block in the Parental Controls menu and choosing Unblock.
• Unplug the TV for two minutes and then plug it back in. Turn the TV on and try again.
TV turns off while playing
• Scheduled Off function may have been activated. Go to page 23 for instructions.
• Electronic protection circuit may have been activated because of a power surge. Wait 30 seconds and then turn the TV on again. If
this happens frequently, the voltage in your house may be abnormally high or low.
TV turns on unexpectedly
• Scheduled On may have been activated.
Blank screen
• Make sure the component connected to the TV is turned on.
No sound, picture okay
• Maybe sound is muted. Press the volume up button to restore sound.
• Maybe speakers are turned off. Check the Audio Output and Speakers control panel in the Audio menu.
• If using S-VIDEO cables to connect a component, remember to also connect the component's left and right Audio Output Jacks to
the TV's R-AUDIO-L INPUT1 Jacks.
Can't select certain channel
• Channel may be blocked or not approved in the Parental Controls menu.
• If using a VCR, make sure the TV/VCR button on the VCR is in the correct mode (press the TV/VCR button on your VCR).
Noisy stereo reception
• The station might be weak. Press the SOUND button on your remote to change from stereo to mono.
No picture, no sound but TV is on
• Maybe the cable/air setting is set to the wrong position. Select Signal Type from the Channel menu.
• If you're watching your VCR and it's connected with coaxial cable to the CABLE/ANTENNA jack, tune the TV to channel 3 or 4
(whichever channel is selected on the 3/4 switch on the back of your VCR). Check to make sure the TV/VCR button on the VCR is in
the correct mode (press the TV/VCR button on your VCR).
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Illustrations contained in this document are for representation only.
Chapter 5
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