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What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
• Diagnose your TV
• Adjust the TV settings for you
• Perform a factory reset on your TV
• Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. (
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
Eco Sensor and screen brightness
Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light and optimises the
brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to
Settings > General > Eco Solution > Ambient Light Detection.
• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient
Light Detection function.
• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease
picture brightness.
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Settings > Support)
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