Problem Possible Cause Solution
The
ther-
mo-hy-
grome-
ter sends
delayed
alerts or
does not
alert.
App
cannot
refresh
data.
Battery is
dead.
Gateway is
o ine.
App doesn't
have
permission.
The distance
between the
gateway and
thermo-hy-
grometer is too
far.
Replace the
battery.
Shorten the
distance
between the
gateway and
router.
Enable
notification
permissions for
Govee Home
App.
Keep the
distance
between the
gateway and
the thermo-hy-
grometer less
than
400m/1320ft.
11