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Troubleshooting
Problem Possible Cause Solution
Gateway
cannot
connect
to Wi-Fi.
The
ther-
mo-hy-
grometer
doesn't
work.
Gateway does
not support
5GHz Wi-Fi.
Wi-Fi contains
special
characters.
Wi-Fi is out of
range.
Battery
doesn't work.
Connect the
gateway to
2.4GHz Wi-Fi.
Change the
Wi-Fi name
and password.
Keep the
gateway and
router within
100m.
Pull out the
insulation
sheet before
using or
reinstall the
battery.
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