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Smart Fireplace Setup Guide
Troubleshooting
If you experience issues with your fireplace during or after setup, please
refer to the common troubleshooting questions below or call our customer
service line for assistance.
Issue
The fireplace is stuck
connecting to the Amazon
account.
Alexa is not connecting to the
fireplace.
The fireplace setup needs to be
restarted.
Web address does not work
when connecting the fireplace
to the WiFi network.
The WiFi connection needs to
be reset.
The fireplace has disconnected
after the WiFi dropped out.
Alexa commands are enabled
but not working.
*Note: To remove a fireplace from your Amazon account, visit http://sei-
smartfireplace.com and login with your account details.
Solution
Make sure the fireplace is turned ON for all steps during setup.
Scan for devices using the Alexa app during setup.
Delete any fireplace devices or commands from the Alexa app and begin
setup from step 1.
Type the full address below into your web browser. Do not abbreviate the
web address.
http://10.9.8.7
Plug in the fireplace and switch to OFF. Hold the timer button until the
fireplace beeps (about 8 seconds). The reset will not work if the fireplace is
turned ON.
Unplug the fireplace, wait 30 seconds, then plug the fireplace back in.
Using the power button located on the firebox, turn the fireplace ON and
then OFF. Use Alexa commands as normal to ensure that the fireplace has
been reconnected.
Disable the commands, then enable them again. If the commands still do
not work, you may need to reset the fireplace WiFi.
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