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Before calling for service
Check the following before calling for service.
Problem
Clicking sound
Spraying or hissing sound
Buzzing or gushing
sound
Splashing sound
Rattling and clanking noise y Are there any foreign objects such as keys,
Thumping sound
Vibrating noise
Water leaking around
washer
Excessive suds or failure to
rinse
Staining
Possible Causes
y Do you hear a sound when you close or
lock and unlock the door?
y Is water spraying in the tub?
y Is the washing machine draining water?
y Is the washing machine washing a load of
laundry?
coins, or safety pins in the tub or drain
filter?
y Is the washing machine overloaded?
y Is the load out of balance?
y Are the shipping bolts removed?
y Is the load evenly distributed in the tub?
y Is the washing machine level balanced?
y Is the washing machine installed on a solid
and smooth surface?
y Is water leaking from the faucet or the
water line?
y Is a drain pipe or a drain hose clogged?
y Did you use more than the recommended
amount of detergent?
y Is the soil level higher than the size of the
load?
y Did you add detergent directly to the tub?
y Did you remove the load immediately after
it finished?
y Did you sort and wash the clothes by color
or soil?
TROUBLESHOOTING
Solutions
y This sound is normal and occurs when the
door is closed, locked or unlocked.
y This sound is normal as water is spraying
or circulating during the cycle.
y This sound is normal as the drain pump
drains water from the washing machine
after the cycle.
y This sound is normal as the load is moving
up and down during the wash and rinse
cycles.
y Check if there are any foreign objects in the
tub and drain the filter after stopping the
cycle.
y Unplug the power cord and contact your
nearest LG service center if the noise
persists.
y This sound is normal and occurs when the
load is out of balance. Stop the cycle and
rearrange the load for balancing.
y See page 13, Unpacking and removing
shipping bolts to remove the shipping
bolts.
y Stop the cycle and rearrange the load for
balancing.
y See page 16, Leveling the washing machine
to level the washing machine.
y Check if the floor is solid and level.
y Check the faucets or water lines.
- If the water lines are loosely connected,
see page 14, Connecting water lines to
connect them properly.
y Unclog the drain pipe or drain hose.
Contact a plumber if necessary.
y Use the recommended amount of detergent
for load.
y If the contamination level is low, reduce
the detergent quantity to less than the
recommended level.
Only use detergent with the HE
(High-Efficiency) logo.
y Make sure to load detergent into the
detergent dispenser drawer.
y Remove the load immediately after it
finishes.
y Sort and separate dark colors from light or
white ones, and heavily soiled items from
lightly soiled ones. See page 19, Sorting
laundry for details
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