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Troubleshooting
FREQUENTLY ASKED QUESTIONS
Problem
The power plug and
outlet feel hot.
There is a strange
smell.
The product is not
purifying the air
enough.
English
Check
/
Actions to take
▶ Is the plug securely plugged in?
Make sure the plug is properly plugged into the
outlet.
▶ Is it being used in a place with a lot of smoke,
dust, or odors?
Clean the air intakes on the front sides of the unit
x
and clean the pre-filter.
Contact customer service to confirm the exact
x
cause.
Replace the CD Carbon filter and Anti-microbial True
x
HEPA filter.
▶ Is the Check Filter indicator light on?
Replace the filters as required.
20
HR 950, HR 951
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