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6. What to do if trouble occurs?
Interference with and repairs to the appliance by unquali-
fi ed persons are dangerous as they can result in an elec-
tric shock or a short circuit. Do not interfere with or try to
repair the appliance; this could cause injury to persons and
damage to the appliance. Always have such work done by
an expert, e.g. a Customer Service technician.
Please note
If your appliance is faulty, please check whether you can
rectify the problem yourself by consulting these instruc-
tions for use.
You may be able to rectify some problems yourself.
They are described below.
The fuses blow regularly?
Contact a technical customer service or an electrician!
You can't switch your induction hob on?
•
Has the wiring system (fuse box) in the house blown a
fuse?
•
Has the hob been connected to the mains?
•
Are the sensor keys locked (childproof lock)?
•
Are the sensor keys partly covered by a damp cloth,
fl uid or a metallic object? Please rectify.
•
Are you using unsuitable cookware? See the section on
"Cookware for induction hobs".
The symbol
will blink and a time-limited continuous
signal will sound.
Food which has boiled over, cookware or other items are
causing the touch control sensor keys to be consistently
operated.
Remedy: clean the surface or remove the item. To delete
the symbol press the same key or switch the hob off and
on.
Error code E2 is indicated?
The electronic unit is too hot. Check the installation of the
hob. Make sure that there is suffi cient ventilation.
See the section on "Protection against overheating".
See the section on "Ventilation".
Error code E8 is indicated?
Fault on the left or right fan. The suction opening is blo-
cked or covered or the fan is defect. Check the installation
of the hob. Make sure that there is suffi cient ventilation.
See the section on "Protection against overheating".
See the section on "Ventilation".
What to do if trouble occurs?
Error code U400 is indicated?
The hob has been incorrectly connected. The controls
will switch off after 1s and a continuous signal will sound.
Connect the appliance to the appropriate power supply.
An error code (ERxx or Ex) is indicated?
The appliance has developed a technical defect. Please
call Customer Service.
The pot sign
A cooking zone has been switched on and the hob is ex-
pecting a suitable pot or pan to be placed on the cooking
zone (pan recognition). Only when a pot has been placed
on the cooking zone will power be supplied.
The pot sign
was placed on the hob?
The cookware is unsuitable for induction cooking or the pot
or pan is too small.
Is the cookware you are using making noises?
This is due to technical reasons; the induction hob and the
pot are not at risk.
Does the cooling fan still operate after it has been
switched off ?
This is normal since the electronic unit is being cooled
down.
Is the hob making noises (clicking or cracking
sounds)?
This is for technical reasons and cannot be avoided.
Does the hob have tears or cracks?
There is a risk of electric shocks if the glass ceramic hob
develops fractures, cracks, tears or damage of any other
kind. Immediately switch off the appliance. Disconnect the
fuse immediately and call Customer Service.
appears?
still appears, even though a pot or pan
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