Warranty And Repair Information - Zolux 487044 Guide D'utilisation

WARRANTY AND REPAIR INFORMATION

Two-Year Limited Warranty: Zolux company provides the original purchaser with a 2-YEAR
LIMITED WARRANTY. The warranty begins from the date of the original purchase. The
replaceable batteries of the anti-bark collar are not covered by Warranty. The cost of shipping
products under warranty back to Zolux is the customer's responsibility. Zolux will provide/pay
(via regular ground service) the shipping cost back to the customer. Any expedited shipping
service will be at the customer's expense. If a repair is not covered by warranty, the cost of Parts,
Accessories, Labor fees, and Shipping fees incurred are the customer's responsibility. Labor fees
will be variable depending on the extent of the work required. To Qualify for the Zolux Warranty
A proof of purchase is required to initiate repair work under warranty.
Validation for Warranty: We strongly recommend keeping the original receipt.
Not Covered Under Warranty: Zolux company DOES NOT cover the cost of repairs and
replacements due to misuse by the owner or dog, improper maintenance, and/or lost units. The
warranty does not cover failure resulting from damage, abuse or loss of parts. The warranty is
void if the unit has been altered or a nun authorized person has damaged the unit while
attempting repair work. Battery replacement by the customer during the warranty period is not
recommended. If the customer chooses to replace thebatteries, any damage to the unit during
the change-out by the owner will void the warranty.
The removal of serial numbers from any Zolux products will void the warranty.
Zolux reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.
Procedure for Repair Work: If the unit is malfunctioning, please refer to the "Troubleshooting
Guide" in the Owner's Manual and call customer service at +33 (0)5 46 96 66, for technical
support, before sending it to Zolux for Service. The cost of shipping products under warranty
back to Zolux company is the customer's responsibility. Zolux company is not responsible for
units damaged or lost in transition to Zolux company. Zolux company is not responsible for loss
of training time or inconvenience while the unit is in for repair work. A copy of the sales receipt
showing the purchase date may be required before warranty work is initiated. Please include a
brief explanation outlining the problem and include your name, address, city/state/zip code,
daytime phone number, evening phone number, and email address. If the repair costs are not
covered under warranty, we will call you for payment information and authorization. For any
questions concerning your Zolux products, call us toll free at +33(0)5 46 74 96 66, or email us at
sav@zolux.com for specific repair inquiries. Send repair units to: Zolux SAS – Service Après-
Vente – 141 Cours Paul Doumer – 17100 SAINTES – FRANCE
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