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3 Faults – what to do?
B efore you call customer service, use this table to check whether you can rectify the fault yourself.
F a u l t s – w h a t t o d o ?
Appliance
Appliance overcooling or food too cold.
Temperature has been set too low.
Appliance not cooling or food too warm.
Door(s) or drawer not closing properly.
Temperature has been set too high.
Air vent(s) are blocked.
Door(s) or drawer opened frequently or for an extended period of
time.
Appliance is in Eco Mode or Vacation mode.
A large amount of fresh food has been loaded in the refrigerator.
Appliance is in Showroom mode.
Displays do not light up.
The power plug has not been inserted properly.
The circuit breaker has tripped.
Power outage.
Display indicates E....
The electronics have detected an error.
The alarm off button flashes and a warning signal sounds.
Door(s) or drawer ajar.
Temperature of compartments too warm
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Adjust setpoint to a higher temperature.
Check if the appliance is leveled
~ "Aligning the appliance" on page 7
Check if there is no food or equipment obstructing the door.
Check the door seals are free from damage.
Adjust the setpoint to a lower temperature.
Remove any food blocking the air vent(s).
Wait at least 2 hours for the temperature in the appliance to cool
down.
Check to ensure that the appliance is not in Eco or Vacation mode.
Wait at least 2 hours for the temperature in the appliance to cool
down.
If the appliance has the internal lights ON and the operating control
display is also ON and showing no errors, the product might be in
Showroom mode. Start the appliance self-test.
~ "Appliance self-test" on page 33
Wait at least 2 hours for the temperature in the appliance to cool
down. If appliance still does not cool down. please contact customer
service.
~ "Customer service" on page 33
Check that the power plug ends are fully inserted into the back of the
appliance and into the wall power outlet.
Check the circuit breaker box.
Check if power is available at the wall outlet.
Disconnect the appliance from power for 1 minute, either by removing
the power cord from the wall outlet or by switching off the circuit
breaker. After reconnecting the appliance, if error persists please con-
tact customer service.
~ "Customer service" on page 33
Press alarm off button. Alarm is switched off.
Close door or drawer. Check if there is no food or equipment obstruct-
ing the door.
Blocked air vents located on the back wall of the refrigerator and
freezer compartments. Remove any food blocking the air vents.
If compartments have just been loaded with fresh food, then wait at
least 2 hours for the temperature in the appliance to cool down.
Faults – what to do? en-us
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