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First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a
service call, refer to the "Warranty," or visit producthelp.jennair.com. In Canada, visit https://www.jennair.ca.
IF YOU EXPERIENCE
Nothing will operate.
Surface burners will not
operate.
A tone sounds or indicator
light flashes from the unit.
Surface burner flames are
uneven, yellow, and/or
noisy.
Surface burner makes
popping noises.
Burner sparks but does
not light.
Excessive heat around
cookware on cooktop.
Cooktop cooking results
not what expected.
Oven will not operate.
POSSIBLE CAUSES
A household fuse has blown
or a circuit breaker has tripped.
This is the first time the surface
burners have been used.
The control knob is not set
correctly.
The burner ports are clogged.
An invalid mode and temperature
selection has been made.
An invalid Start button selection
is made.
The timer from the app has
ended.
The Meat probe has been
disconnected.
The burner ports are clogged.
The burner caps are not
positioned properly.
Propane gas is being used.
The burner is wet.
There is continuous sparking, but
the burner does not light.
The cookware is not the proper
size.
The proper cookware is not being
used.
The control knob is not set to the
proper heat level.
The range is not level.
The oven control is not set
correctly.
A Delay Start has been set via the
App.
On some models, the Sabbath
Mode is set.
The temperature knob is not set
to a proper temperature setting.
The start button is not properly
operating.
The updated cooking mode
selected is not working properly.
TROUBLESHOOTING
SOLUTION
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Turn on any one of the surface burner knobs to release air from
the gas lines.
Push in knob before turning to a setting.
Clean clogged burner ports with a straight pin.
Make sure that a valid mode and temperature selection has
been made according to the "Knob Combinations" chart.
If an invalid knob combination has been chosen and the
Start button is pressed, the indicator light will quickly blink
and a tone will sound to indicate that the chosen selection
is invalid. See the "Knob Combinations" chart for valid knob
combinations.
The tone will sound every five minutes until the timer is stopped
on the app.
Reconnect the meat probe.
Clean clogged burner ports with a straight pin.
Make sure cap is properly aligned with the burner.
The range may have been converted improperly. Contact
a trained repair specialist.
Let it dry.
Make sure cap is properly aligned with burner.
If sparking continues, discontinue use of the surface burner and
contact a service technician.
Use cookware about the same size as the surface cooking
area or surface burner. Cookware should not extend more
than 1/2" (1.3 cm) outside the cooking area.
Use medium-to-heavy cookware made of the material that
cooks food the way you want. The best cookware should have
a flat bottom, straight sides, and a well-fitting lid.
Set the Cooktop Control to HI, MED, or LO, depending upon
the type of cooking you want to do.
The range must be level for the griddle to operate properly.
See the Installation Instructions for leveling instructions.
Make sure you have followed the instructions for the function
you want to perform.
This will cause the oven to start at a later time.
This mode allows oven operation in keeping with the Jewish
Sabbath. See Sabbath Mode section for disabling.
Push in knob before turning to a setting and verify that the knob
is located on a setting.
Allow the start button to blink before pressing start.
Moving too quickly between cooking modes can cause issues
with getting the desired mode started.
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