Problem
There is water on the
floor.
You cannot open the
appliance door.
The appliance makes
an unusual noise.
The cycle is shorter
than the time displayed.
The cycle is longer than
the time displayed.
The washing results are
not satisfactory.
You cannot set an op‐
tion.
After the check, activate the appliance. The programme continues from the point of
interruption.
If the problem occurs again, contact the Authorised Service Centre.
If the display shows other alarm codes. Deactivate and activate the appliance. If the
problem continues, contact the Authorised Service Centre.
13.3 Service
We recommend the use of original spare
parts.
When contacting the Authorised Service
Centre, make sure that these data are
Possible solution
• Make sure that the couplings of the water hoses are
tight and there is not water leakages.
• Make sure that the water inlet hose and the drain hose
have no damages.
• Make sure you use the correct detergent and the correct
quantity of it.
• Make sure that the washing programme is finished.
• Set the drain or the spin option if there is water in the
drum.
• Do the emergency drain procedure. See "Frost precau‐
tions" (in "Care and Cleaning" chapter).
• Make sure the levelling of the appliance is correct. Refer
to 'Installation instruction'.
• Make sure that the packaging and/or the transit bolts
are removed. Refer to 'Installation instruction'.
• Add more laundry in the drum. The load may be too
small.
• The appliance calculates a new time according to the
laundry load. See the 'Consumption Values' chapter.
• An unbalanced laundry load increases the duration time.
This is a normal behaviour of the appliance.
• Increase the detergent quantity or use a different deter‐
gent.
• Use special products to remove the stubborn stains be‐
fore you wash the laundry.
• Make sure that you set the correct temperature.
• Decrease the laundry load.
• Make sure that you press only the wanted touch but‐
ton(s).
available. You can find the information
on the rating plate: model, PNC and
Serial Number. (Mod., Prod. No., Ser.
No.)
ENGLISH
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