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Troubleshooting
Having trouble completing the guided setup? Don't worry, it's usually an easy fix.
Cannot connect to wireless network (WiFi)
• Select the correct wireless network name and verify the password entered (case sensitive).
• Relocate the router from objects that interfere with performance (cordless phones, baby monitors, etc.).
• Reboot the router by disconnecting the power for more than 2 minutes and reconnect.
Problems connecting my cable box or antenna through a coax cable
• For best performance, use the HDMI connection. If not available, then:
• Make sure the cable connections to the TV and your device are securely fastened.
• Select cable or antenna input.
• Select the channel scan menu and follow the on-screen instructions to perform a full channel scan.
What is the remote code for programming my Universal or Cable box remote control?
•
Please visit https://go.tcl.com/codes
Access parental control
• Select "Settings" from the home screen.
• Select "System".
• Select "Parental Controls" to set up or change your personal password.
Notes:
• You can set up your personal password anytime.
• If you forget your personal password, you can use 0423 to reset.
How to use voice control through the remote control?
• In Google TV mode, press and hold the "HOME" and "OK" buttons on your remote at the same time.
• Keep your remote within 3 ft. of your TV during the pairing process.
• Then, when the TV display shows that the Google Assistant is ready – speak towards the remote
microphone by holding down the Google Assistant button to ask a question or try a suggestion.
Need more help?
www.tcl.com/ca/en
1-877-300-9576
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