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SMART DIAGNOSIS
Smart diagnosis function is...
Use this function when calling the Customer Call Centre and receive precise diagnosis when the
Refrigerator malfunctions or fails. Use it only when advised by the consultant and not otherwise.
How to use the function
First, call LG service center. Only use the Smart Diagnosis feature when instructed to do so by the LG
call center agent.
1. Open all the doors of the refrigerator.
2. Press the refrigerator control (REF TEMP)
button for 3 sec or more.
3. If the buzzer sounds 4 times (Frequency of
SDS Buzzer is 2000Hz, 0.2sec Off/ 0.2sec On
4 times) place the phone near the speaker
hole in the top right hand side door hinge.
4. Ensure the microphone of the telephone is
towards the speaker hole.
Be aware!
Difference of the regional call qualities may have influence on the function.
If you use home phone, better communication performance will enable much better service.
Smart diagnosis data transmission may not be successful if the call is made from a mobile phone
with poor network reception.
(Only for Selected Internal Micom Models)
5. Do not take away the telephone while data
is being transmitted.
The transmission sound may be irritating.
Do not take away the telephone until the sound
stops for good diagnosis.
6. During the data transmission for smart
diagnosis, hold the telephone 10cm away
from the speaker hole and avoid any
background noises. After inputting SDS,
SDS buzzer will ring. After completion of the
data transmission, the consultant will
explain the result of the smart diagnosis and
advice accordingly. When the data
transmission is completed, the refrigerator
will be automatically turned off and on a few
seconds later.
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CAUTION
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