Velleman BTSP2 Notice D'emploi page 35

®
Velleman Service and Quality
Warranty
®
Velleman has over 35 years of
experience in the electronics world and
distributes its products in more than 85
countries.
All our products fulfil strict quality
requirements and legal stipulations in
the EU. In order to ensure the quality,
our products regularly go through an
extra quality check, both by an internal
quality department and by specialized
external organisations. If, all
precautionary measures
notwithstanding, problems should occur,
please make appeal to our warranty
(see guarantee conditions).
General Warranty Conditions
Concerning Consumer Products (for
EU):
• All consumer products are subject to a
24-month warranty on production flaws
and defective material as from the
original date of purchase.
®
• Velleman can decide to replace an
article with an equivalent article, or to
refund the retail value totally or partially
when the complaint is valid and a free
repair or replacement of the article is
impossible, or if the expenses are out of
proportion.
You will be delivered a replacing article
or a refund at the value of 100% of the
purchase price in case of a flaw occurred
in the first year after the date of
purchase and delivery, or a replacing
article at 50% of the purchase price or a
refund at the value of 50% of the retail
value in case of a flaw occurred in the
second year after the date of purchase
and delivery.
• Not covered by warranty:
- all direct or indirect damage caused
after delivery to the article (e.g. by
oxidation, shocks, falls, dust, dirt,
humidity...), and by the article, as well
as its contents (e.g. data loss),
compensation for loss of profits;
00 (01/02/2011)
BTSP2
- frequently replaced consumable
goods, parts or accessories such as
batteries, lamps, rubber parts, drive
belts... (unlimited list);
- flaws resulting from fire, water
damage, lightning, accident, natural
disaster, etc.;
- flaws caused deliberately, negligently
or resulting from improper handling,
negligent maintenance, abusive use or
use contrary to the manufacturer's
instructions;
- damage caused by a commercial,
professional or collective use of the
article (the warranty validity will be
reduced to six (6) months when the
article is used professionally);
- damage resulting from an
inappropriate packing and shipping of
the article;
- all damage caused by modification,
repair or alteration performed by a third
party without written permission by
®
Velleman .
• Articles to be repaired must be
delivered to your Velleman
solidly packed (preferably in the original
packaging), and be completed with the
original receipt of purchase and a clear
flaw description.
• Hint: In order to save on cost and
time, please reread the manual and
check if the flaw is caused by obvious
causes prior to presenting the article for
repair. Note that returning a non-
defective article can also involve
handling costs.
• Repairs occurring after warranty
expiration are subject to shipping costs.
• The above conditions are without
prejudice to all commercial warranties.
The above enumeration is subject to
modification according to the article
(see article's manual).
®
Velleman
kwaliteitsgarantie
®
Velleman
in de elektronicawereld en verdeelt in
meer dan 85 landen.
35
®
service- en
heeft ruim 35 jaar ervaring
Velleman
dealer,
®