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G - FAQ
Symptoms
Cannot connect to camera over
local network
Cannot connect to camera over
a 3G or 4G Internet link but it
works when connected to a
local WiFi network
Poor quality or shaky image
Movement detection is triggered
unnecessarily
When movement is detected, no
Push alert is received.
18
EN
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Possible causes
Network/power supply issue
Network configuration problem
Network configuration problem
Incorrect video settings
Your home Internet
is insufficient to support the
connection from your smartphone
/ tablet
Incorrect video settings
Unsuitable movement detection
settings
Unsuitable movement detection
settings
The application is not authorised
to send a Push alert
MOTORISED 960P WIFI IP OUTDOOR
CAMERA
Solutions
Check your network and electrical
connections.
If your camera has an Ethernet
port which is connected using
WiFi, please connect your camera
temporarily to your box/router
using a network cable.
Check your camera's network
connection settings. Reset your
camera if it is no longer accessible.
Check your device settings (box,
router, firewall)
Check the video settings and
reduce the quality if necessary
speed Check that the available bandwidth
exceeds 0.5M bits per second
(upload and download) in the case
of low quality display; or that it
exceeds 2.0M bits per second in
the case of high-quality HD
Check the video settings and
reduce/increase the quality if
necessary
Reduce the sensitivity of
detection.
Move the camera.
Please check the configuration of
the camera, the push alerts and
the detection sensitivity.
Please check your applications'
rights within your iOS application
Security and Privacy settings or
Android application parameters