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All manuals and user guides at all-guides.com
1. PROBLEM: Chime does not sound or rang one time and quit.
A. POSSIBLE CAUSE: Push button and chime are not synced.
A. CORRECTIVE ACTION: Sync the push button and chime.
• Press and hold the "Mute" icon on the chime for approximately 3
seconds. The chime will sound a "Beep-Beep" and flash green twice.
• Press the push button within 10 seconds. The chime will sound a
"Beep-Beep" tone to indicate the push button is synced.
• Press the push button to ensure operation.
B. POSSIBLE CAUSE: Chime is not receiving power.
B. CORRECTIVE ACTION: Make sure the plug-in chime has power.
2. PROBLEM: Chime does not work after installation.
A. POSSIBLE CAUSE: Chime or push button is mounted on metal or near
metal studs. Note: Metal reduces transmission range.
A. CORRECTIVE ACTION: Use 1/4 in. to 1/2 in. (6 to 13 mm) wood shims
to move push button away from metal surface. Move chime to a different
wall outlet.
B. POSSIBLE CAUSE: Chime is mounted near concrete floor or wall. Note:
Concrete may reduce range.
B. CORRECTIVE ACTION: Move chime away from concrete surface.
C. POSSIBLE CAUSE: Chime and push button are installed too far apart.
C. CORRECTIVE ACTION: Locate chime closer to push button.
Note: The push button and chime come synced from the factory. The range of
the wireless chime can vary with location, temperature, and battery condition.
Helpful Videos – www.hzsupport.com
Troubleshooting
Helpful Answers – 1-800-858-8501
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