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FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM. In the event damage has occurred to Products, You must follow these instructions:
(1) Call Monster within two (2) months after You discover a Product Defect (or should have discovered it, if such Product
Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return Authorization
Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty Claim), fill out
the claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled to a remedy
under the Scope of this Limited Warranty), to Monster for verification of damage, along with a copy of Your original sales
receipts and proof of purchase (UPC label or packing slip) for such Products, the completed claim form,
and printed Return Authorization Number on the outside of the return package (the claim form will include instructions
for return).
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect existed. Monster may, at its discretion, direct
You to obtain a repair estimate at a service center. If a repair estimate is required, You will be instructed on how to properly
submit the estimate and the resulting invoice to Monster for payment. Any fees for repairs may be negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty,
Monster will use its best efforts to provide You with a remedy within thirty (30) days after receipt of Your Formal Warranty
Claim (if You reside in the United States – forty-five (45) days if You reside elsewhere), unless obstacles outside Monster's
control delay the process.
Ver.121703 – US/EU ©2004 Monster, LLC.
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