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Problem
Humming regulator.
Burners will not cross
light each other.
"Paint" appears to be
peeling inside lid or hood.
Burner output on "high"
setting is too low.
(Rumbling noise and
fluttering blue flame at
burner surface.)
Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
blow-torch type sound
and grows dim.)
N415-0573 Nov 11.19
Possible Causes
Normal occurrence on hot days.
Dirty or corroded cross light
brackets.
Grease build-up on inside surfaces. This is not a defect. The finish on
Lack of gas.
Supply hose is pinched.
Dirty or clogged orifice.
Spider webs or other matter in
venturi tube.
Propane regulator in "low flow"
state.
Ceramic tiles overloaded with
grease drippings and build-up.
Ports are clogged.
Burner overheated due to
inadequate ventilation (too much
grill surface covered by griddle or
pan.)
Cracked ceramic tile.
Leaking gasket surrounding the
ceramic tile, or a weld failure in
the burner housing.
Solution
This is not a defect. It is caused by
internal vibrations in the regulator
and does not affect the performance
or safety of the gas grill. Humming
regulators will not be replaced.
Clean or replace as required.
the lid and hood is porcelain, and
will not peel. The peeling is caused
by hardened grease, which dries
into paint-like shards, that flake off.
Regular cleaning will prevent this. See
cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed
carefully. All gas grill valves must be
in the off position when the tank valve
is turned on. Turn tank on slowly
to allow pressure to equalize. See
lighting instructions.
Turn burner off and allow to cool for
at least two minutes. Relight burner
and burn on high for at least five
minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the
grill surface is covered by objects or
accessories. Turn burner off and allow
to cool for at least two minutes, then
relight.
Allow burner to cool and inspect
very closely for cracks. If any cracks
are found, contact your authorized
Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon
dealer for instructions on ordering a
replacement burner assembly.
www.napoleon.com
17
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