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FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Q: I am receiving garbled or delayed video on my secondary monitor. What
can I do?
A: Move the video to your primary monitor and see if the issue persists. If
it persists, check your Internet connection. If the issue is only occurring
on your secondary monitor, try another video type (e.g., if VGA, try a
DisplayPort or DVI-D monitor). If the issue persists, contact your IT
administrator.
Q: I want to connect the Dual Video Docking Stand to my TV, but it only
supports HDMI. Can I use an HDMI to DisplayPort Adapter?
A: Yes. Contact your IT administrator or visit Belkin Business online for a list
of solutions for all of your connectivity needs.
Q: I want to connect the Dual Video Docking Stand to a Thunderbolt™ or Mini
DisplayPort enabled device, but the Docking Stand has no Thunderbolt or
Mini DisplayPort. Can I use an adapter?
A: Yes. Contact your IT administrator or visit Belkin Business online for a list
of solutions for all of your connectivity needs.
Q: There is a lock slot on the back of the Dual Video Docking Stand. Does
Belkin have a lock to go with my Docking Stand?
A: Yes, SKU # F8E550-CMK.
Q: I connected the Docking Stand to my network, but I'm only receiving 10MB
or 100MB speeds. Why?
A: While the Docking Stand supports Gigabit speeds, please make sure that
your network also supports Gigabit speeds. If it does, check the cable to
ensure it is CAT6 or greater copper cabling.
USB 3.0 Dual Video Docking Stand for Windows® 8 Tablets
All manuals and user guides at all-guides.com
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Q: I have the Docking Stand connected to my network, but the connection
keeps dropping in and out. Why?
A: Try another copper patch cable. If the issue persists, try a shielded copper
patch cable. Electromagnetic interference (EMI) by other devices in your
area such as wireless devices, large machinery, and microwaves can cause
signal degradation.
Q: When I use the Windows shortcut to manage my displays, I am only able to
configure the second monitor, not the third. Why?
A: This feature within the Windows OS is designed to only allow you to control
the primary and secondary monitor. It is not a limitation of the USB 3.0 Dual
Video Docking Stand. To control all three monitors, refer to the "Multi-Monitor
Mode" section of the User Manual.
Q: When I unplug the USB 3.0 upstream cable from my tablet, all the widows
and open applications revert back to my tablet. When I reconnect, these
windows and open applications do not automatically go back to the
screens they were on before I unplugged the cable. Why?
A: This is a limitation of the operating system, not the Docking Stand. The
windows and open applications revert back to your primary device when
you disconnect from the Docking Stand as a convenience to the user.
When you reconnect, Windows has no way of knowing what monitors those
Windows were on previously. As such, you will have to move these windows
and applications to your desired location each time you disconnect and
reconnect to the Docking Stand.
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