Service Information; Service And Repair; Instructions For Return; Damaged In Transit - TSI Incorporated Alnor LoFlo Balometer Mode D'emploi

Service and Repair

Please return your Product Registration Card
immediately. This allows us to send you service
reminders, special offers, and important information
about your product.
Before sending your instrument for calibration or
repair, you should call TSI Customer Service. The
Service Department will provide you with the cost of
service or calibration, Return Material Authorization
(RMA) number, and shipping instructions.
Please have the following information available when
you call:
!
Owner's name, address, and phone number
!
Billing address, if different and applicable
!
Instrument name or model
!
Serial number
!
Date of purchase
!
Where purchased
TSI recommends that you keep a "calibration log" and
keep all records of service on your instrument.

Instructions for Return

Send the instrument prepaid. Securely package your
instrument in a strong container surrounded by at least
two inches (5 cm) of suitable shock-absorbing material.
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SECTION 10

Service Information

Include the Purchase Order showing instrument model
number, cost of service and/or calibration, and the
RMA number. Mark the outside of the shipping
container with the RMA number. This will expedite
processing of your instrument when we receive it.

Damaged in Transit

All orders are carefully packed for shipment. On
receipt, if the shipping container appears to have been
damaged during shipment, the instrument should be
thoroughly inspected. The delivering carrier's papers
should be signed noting the apparent damage. DO NOT
DISCARD THE BOX.
If the instrument itself has been damaged, a claim
should be promptly filed against the carrier by the
customer. The selling agent will assist the customer by
supplying all pertinent shipping information; however,
the claim must be filed by the insured. If the instrument
is damaged beyond use, a new order should be placed
with TSI while awaiting reimbursement from the
carrier for the damaged instrument.
Call TSI directly for assistance if necessary.
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