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Troubleshooting
PROBLEM
4. Main burner will not
light with the igniter, but
will light with a match
5. Humming regulator.
6. Burners will not cross
light each other.
7. Burner output on "high"
setting is too low. (Rum-
bling noise and fluttering
blue flame at burner sur-
face.)
8. Infrared burner (if
equipped) flashes back
(during operation the
burner abruptly makes
a loud "whoosh" sound,
followed by a continuous
blow-torch type sound and
grows dim.)
POSSIBLE CAUSES
Electrode is covered by cooking residue
Clean wire or electrode using a cloth and rubbing alcohol.
Electrode and burners are wet
Wipe with dry cloth.
Ignition electrode cracked or broken; sparking where cracked
Replace the valve. This must be done by a licensed gas fitter.
Flame thrower orifice is blocked
Clean the orifice or replace the valve as required.
Ignition electrode not in correct position.
The distance from the tip of the electrode to the burner should be
4 mm.
Faulty igniter.
Replace the valve. This must be done by a licensed gas fitter.
This is not a defect. It is caused by internal vibrations in the regulator and does
not affect the performance or safety of the gas grill. Humming regulators will
not be replaced.
Grease, Food material, or Dirt build up.
Clean the fire-bridge channels. Make sure the burner's side ports are clean.
Lack of gas.
Check gas level in propane cylinder.
Supply hose is pinched.
Reposition supply hose as necessary.
Dirty or clogged orifice. Spider webs or other matter in venturi tube.
Clean burner orifice . Clean out venturi tube. refer to page 8.
Propane regulator in "low flow" state.
All gas grill valves must be in the off position when the tank valve is turned
on. Turn tank on slowly to allow pressure to equalize. See lighting instructions.
Ceramic tiles overloaded with grease drippings and build-up. Ports are
clogged.
Turn burner off and allow to cool for at least two minutes. Relight burner
and burn on high for at least five minutes or until the ceramic tiles are evenly
glowing red.
Burner overheated due to inadequate ventilation (too much grill surface
covered by griddle or pan.)
Ensure that no more than 75% of the grill surface is covered by objects or
accessories. Turn burner off and allow to cool for at least two minutes, then
relight.
Cracked ceramic tile.
Allow burner to cool and inspect very closely for cracks. If any cracks are
found, contact NewAge customer service for replacement option.
Leaking gasket surrounding the ceramic tile, or a weld failure in the
burner housing.
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