EVBOX Elvi Manuel D'utilisation page 12

EN
Troubleshooting
Problem
LED ring
lights up
yellow
constantly
Red LED
starts flashing
immediately
after the card is
held against the
reader
9
Possible cause
• Vehicle is on a timer
• Vehicle is fully charged
• Grounding resistance
is too high (with spe-
cific vehicles,
this must be
< 50 Ohm)
• Charge card is not
authorized for
charging at this
charging station
• There is no
communication
with the
mobile station man-
agement application
app.
Solution
• Check that the charging cable
plug is inserted into Elvi properly
(check by user).
• Change the setting of the timer in
the vehicle (check by user).
• Replace the charging cable
(user-serviceable).
• Check that the ground resistance
is correct (grounding
measurement by electrician).
• Check that the charge card is
registered correctly (check by
user).
• Check the settings of your
charging station in the
mobile station management
application and/or backend
portal account as provided by the
operator or service provider for
this product. For further details,
contact your operator or service
provider.
• Check that there is proper Wi-Fi
reception where Elvi is installed
(check by user).
• Reboot your Wi-Fi network first.
Then reboot Elvi, and check the
Wi-Fi reception (check by user).
• Check in the mobile station
management application that
your Wi-Fi network is properly
connected to Elvi.
Reconnect again.
(check by user)
• If your Elvi is equipped with the
optional UMTS module, check
that Elvi is in contact with the
local cellular network and that it
has proper reception. (check by
charging point operator)