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Troubleshooting
Q1:
Do I need to use the included external AC adapter?
A1:
It is recommended that you use the included external AC adapter with the
TK-803R/TK-1603R KVM switch.
Q2:
I have the KVM switch connected properly, but my USB keyboard and mouse
don't work.
A2:
First, make sure your USB port is working properly by testing it with your other
USB devices. Second, once you confirm that the USB port is functional, please
reboot your computers, and try to use the KVM switch again. Third, if your
computer is running Windows 98SE, you may need to download and install the
USB hot fix. Please go to this link for download and installation instructions:
http://support.microsoft.com/kb/q240075. Once the hot fix is installed, follow the
installation instructions in Section 2.
Q3:
Can I connect or disconnect the KVM cables while the computers are turned
on?
A3:
Yes, you can connect or disconnect the KVM cables while the computers are
turned on, because the interface is Hot-Pluggable.
Q4:
Will the KVM switch restore the keyboard settings when switching between
computers?
A4:
Yes, the KVM switch will restore the keyboard settings when switching
between computers. (i.e.: Caps Lock, Num Lock, etc.)
Q5:
How do I switch from one computer to another with the KVM switch?
A5:
You can switch PCs by pressing the push button on the KVM switch or by
using the Hot-Key commands.
Q6:
How to upgrade new firmware to my KVM switch?
A6:
Please go to the TRENDnet website (www.trendnet.com) to check if there is a
new firmware available for your KVM switch and follow the installation procedure
to perform the update.
If you still encounter problems or have any questions regarding the TK-803R/
TK-1603R please contact TRENDnet's Technical Support Department.
Go to Section 3 Operation for more information.
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