Craftea RITUAL REMIXED Ultimate Tea Maker Livret D'instructions page 20

If your problem does not have a corresponding error code,
please contact customer support at customerservice@
CRAFTEA.com or support@CRAFTEA.com immediately.
Please do not continue to use the machine to avoid further
damage.
Please refer to the following for other concerns you may have.
"My machine has a humm." It is normal for your machine to make a
•
humming noise from the cooling fans and the rotating stirrer as well as
from the water when it boils.
"My tea doesn't taste right." Check to make sure your brewing vessel is
•
clean of any ingredients or milk prior to operation. Also check your
water quality.
"My tea tastes like metal." The materials used to construct the brewing
•
vessel and its components do not change the flavor of infusions. This
may be an issue with your water.
"My brewing vessel has tea stains in it." As long as you clean your
•
brewing vessel thoroughly, these tea stains do not pose a risk to you or
the quality of your infusion. You can use specialty cleaners to remove
these stains.
"It smells like something's burning." Check to make sure at least 1 cup
•
(250mL) of water or milk is in the brewing vessel. Also check to ensure
that the airflow through the vents in the base and rear are not impeded.
Be careful, as your machine may be hot.
"It takes a long time to heat the water/steep my tea." If the machine is
•
taking more time than specified in the instructions to heat the water or
is steeping the tea longer than you specified, contact customer
support at customerservice@CRAFTEA.com or support@CRAFTEA.com
immediately for further assistance.
Visit www.CRAFTEA.com to see our FAQ section.
You may also contact customer support at:
customerservice@CRAFTEA.com
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