Sky Devices Platinum E5 Manuel De L'utilisateur page 14

Treatment for common
problems
1. Data erase
To erase information and reset factory data,
please follow these steps: settings – security
copy – reset factory data – accept.
2. No voice in the earphone
Make sure the volume is not turned down all the
way
Unplug the headset. Plug it in again. Make sure
you push connector all the way in.
3. Charging issues
Please make sure the setting of the charger is
according with the device.
Try to charge the Smartphone with another
compatible charger to check where the problem
comes from.