TOSHIBA TEC Corporation B-570-QP Serie Mode D'emploi page 26

11. TROUBLESHOOTING
11. TROUBLESHOOTING
If you cannot solve a problem with the following solutions, do not attempt to repair it yourself. Turn
the power off, unplug the printer, then contact your Authorized Service representative for assis-
tance.
Error Message
PAPER JAM
1. The media is not fitted correctly.
****
2. The media path is jammed and
does not feed smoothly.
3. The installed media type does not
match the selected sensor.
4. The black mark position on the
media does not match the sensor
position.
5. The installed media size is different
from the programmed size.
6. The feed gap sensor cannot see
the difference between the print
area and the gap.
HEAD OPEN
Feed or printing has been attempted
****
while the print head is raised.
NO PAPER The media has run out.
****
NO RIBBON
The ribbon has run out.
****
REWIND FULL Too much backing paper or media is
**** wound on the internal take-up spool.
All manuals and user guides at all-guides.com
WARNING!
Problem
E11-1
ENGLISH VERSION EM1-33031
11. TROUBLESHOOTING
Solution
1. Re-fit the media correctly.
Press the [RESTART] key.
2. Remove the cause of the jam and
replace the media correctly.
Press the [RESTART] key.
3. Turn the power off then on again.
Select the correct sensor.
Feed the media.
4. Adjust the sensor position.
Press the [RESTART] key.
5. Turn the power off then on again.
Set the correct media size.
Feed the media.
6. Set the threshold (see page 10-4).
Else
Turn the power off and call your
Authorized Service representative.
Lower the print head.
Press the [RESTART] key.
Load new media.
Press the [RESTART] key.
Load a new ribbon.
Press the [RESTART] key.
Remove the backing paper or media
from the internal take-up spool.
Then press the [RESTART] key.