Troubleshooting; Assistance Or Service; In The U.s.a - Whirlpool RCS2012RS Instructions D'utilisation

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
Has a household fuse blown, or has a circuit breaker
■
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Is the appliance wired properly?
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See Installation Instructions.
Cooktop will not operate
Is the control knob set correctly?
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Push in knob before turning to a setting.
On ceramic glass models, is the "Cooktop Lockout" set?
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See "Cooktop Lockout" section.
On coil element models, is the element inserted properly?
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See "Coil Elements and Burner Bowls" section.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
use only FSP replacement parts. FSP
®
fit right and work right because they are made with the same
precision used to build every new WHIRLPOOL
To locate FSP replacement parts in your area, call us or your
®
nearest Whirlpool designated service center.

In the U.S.A.

Call the Whirlpool Customer eXperience Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
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Installation information.
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Use and maintenance procedures.
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Accessory and repair parts sales.
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Specialized customer assistance (Spanish speaking, hearing
■
impaired, limited vision, etc.).
Referrals to local dealers, repair parts distributors, and
■
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide
afterwarranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.

TROUBLESHOOTING

ASSISTANCE OR SERVICE

replacement parts will
®
appliance.
®
Excessive heat around cookware on cooktop
Is the cookware the proper size?
■
Use cookware about the same size as the surface cooking
area, element or surface burner. Cookware should not extend
more than 1/2" (1.3 cm) outside the cooking area.
Cooktop cooking results not what expected
Is the proper cookware being used?
■
See "Cookware" section.
Is the control knob set to the proper heat level?
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See "Cooktop Controls" section.
Is the appliance level?
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Level the appliance. See the Installation Instructions.
On coil element models, is the element inserted properly?
■
See "Coil Elements and Burner Bowls" section.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
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