Quick Fixes; Additional Support - EVGA GeForce GTX 980 Mode D'emploi

Quick Fixes

Problem: At boot-up, all you hear is a series of beeps from the computer, but see no image on the screen.
Cause: The beep sounds are a warning sound from the motherboard BIOS that says it cannot initialize the
graphics card, this can mean one of four things:
1) The card is not seated properly.
2) There is a problem with the motherboard's graphics card slot.
3) Supplemental PCI-E power is not connected to the graphics card.
4) There is a problem with the graphics card.
Solution: Remove the card from the computer and reinsert it, making sure that the card is seated properly in the
slot, and then try to boot the computer again. If this does not work then the problem is either with the motherboard
or the graphics card and you should contact your hardware manufacturer for further assistance.
Problem: The integrated video adapter has not been disabled prior to installing the new graphics card, and/or the
previous adapter's drivers have not been properly uninstalled.
Cause: The integrated video adapter has not been disabled prior to installing the new graphics card and/or not
having uninstalled the display drivers from your previous display adapter.
Solution: Ensure the integrated video adapter has been disabled through your motherboard's BIOS or the
Windows Device Manager prior to installing the new graphics card, and that you have uninstalled the drivers
through the Windows Control Panel. After the new card has been installed, connect the monitor cable and if
required, any supplemental power adapters to the new card before booting up the system.
Problem: Games lockup or crash to the desktop.
Solution: Verify that all the necessary hardware drivers are installed and up to date, including the chipset, video
and sound card drivers. Reinstall the latest version of DirectX (located on EVGA installation disc) or the game itself.
Also, verify the game has all the necessary patches installed that are available from the developer.
Problem: Where can I find the latest drivers for my graphics card?
Solution: The latest drivers can be found at www.evga.com/support/drivers.
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Problem: When viewing my PC on an HDTV, the entire desktiop is not visible, and certain areas; such as the
Windows taskbar, reside offscreen.
Solution: Firstly, ensure that you are running at the correct resolution for your display. If it is, try adjusting the
"Resize Desktop" feature. This lets you compensate for HDTV overscan so that the entire desktop is visible. In this
case, to view display elements that appear offscreen, NVIDIA recommends using the Ovescan Shift feature to pan
the desktop. You can access the Overscan Shift controls from the TV Settings page of the NVIDIA panel.
Note: For problems not listed in this document, please visit the EVGA Knowledge Base at www.evga.com/faq.

Additional Support

Should you require any assistance with the installation or troubleshooting of your EVGA graphics card, please visit
the support section of our website at www.evga.com/support. There you will be able to download drivers, check
out our extensive Knowledge Base, and submit technical and customer support inquiries. Be sure to also visit the
EVGA forums at www.evga.com/forums.
Alternatively, we can be reached by phone. Before contacting Customer Service, please review this manual. If you
need to contact Customer Service, please have your system configuration as well as your card's model number
and serial number ready. You will need to register your product before a support technician can assist you. You
may register your card online at www.evga.com/register.
• Hours of Operation: 24/7 Technical Phone Support
• Phone Support: (888) 880-EVGA (3842)
• Tech Support Web Site: www.evga.com/support
Warranty Program to Fit your Needs
Most EVGA products are covered under a 3 Year Warranty.
For more information please visit www.evga.com/support/warranty.
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