Problem
Possible Causes
Burners will not cross
Dirty or corroded cross light
light each other.
brackets.
"Paint" appears to be
Grease build-up on inside
peeling inside lid or
surfaces.
hood.
Burner output on
Lack of gas.
"high" setting is
too low. (Rumbling
Supply hose is pinched.
noise and fluttering
blue flame at burner
Dirty or clogged orifice.
surface.)
Spider webs or other matter
in venturi tube.
Propane regulator in "low
flow" state.
Infrared burner (if
Ceramic tiles overloaded with
equipped) flashes
grease drippings and build-
back (during
up. Ports are clogged.
operation the burner
abruptly makes
a loud "whoosh"
Burner overheated due to
sound, followed by
inadequate ventilation (too
a continuous blow-
much grill surface covered by
torch type sound and
griddle or pan.)
grows dim.)
Cracked ceramic tile.
Leaking gasket surrounding
the ceramic tile, or a weld
failure in the burner housing.
Solution
Clean or replace as required.
This is not a defect. The finish on the lid and hood
is porcelain, and will not peel. The peeling is
caused by hardened grease, which dries into paint-
like shards, that flake off. Regular cleaning will
prevent this. See cleaning instructions.
Check gas level in propane cylinder.
Reposition supply hose as necessary.
Clean burner orifice.
Clean out venturi tube.
Ensure lighting procedure is followed carefully.
All gas grill valves must be in the off position
when the tank valve is turned on. Turn tank on
slowly to allow pressure to equalize. See lighting
instructions.
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact
your authorized Napoleon dealer to order a
replacement burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
15
EN
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