Troubleshooting - GreenWorks GRV-3011 Manuel D'opérateur

EN
8

TROUBLESHOOTING

Error name
Startup failure
Charging failure
Recharge failure
Abnormal operation
Decreased cleaning ability or
dirt leakage
Failure to connect to Wi-Fi
Timed cleaning doesn't work
Whether the vacuum cleaner
consumes power when it is
placed on the charging dock
all the time
Whether the machine needs to
be charged for 16 hours for the
first three times
English
1. The battery level is low. Please place the vacuum cleaner on the charging dock or the dust
dock and align with the charging pole pieces, toggle the switch on the left side of the vac-
uum cleaner to "I", and the vacuum cleaner will start automatically (When it is completely
out of power, it needs to be charged for a while before automatic startup).
2. The ambient temperature is too low (below 32°F) or higher than (122°F) . Please use it
within the environmental temperature range of 32°F - 104°F.
3. Please confirm whether the switch on the left side of the vacuum cleaner is toggled to "I".
1. Please remove the vacuum cleaner and check whether the indicator light of the charging
dock or dust collection dock is on, and make sure that both ends of the power adapter of
the charging dock are plugged in.
2. Poor contact. Please clean up the spring contacts on the charging dock and the charging
contacts on the vacuum cleaner.
3. Please confirm whether the switch on the left side of the vacuum cleaner is toggled to "I".
1. There are lots of obstacles near the charging dock or the dust collection dock. Please place
the charging dock or the dust collection dock in an open area.
2. The vacuum cleaner is far from the charging dock or the dust collection dock. Please place
the vacuum cleaner near the charging dock or the dust collection dock and try again.
Shut down and restart.
1. The dust box is full. Please clean the dust box.
2. The filter is clogged. Please clean or replace the filter.
3. The brush is entangled by foreign matter. So please clean the main brush.
1. 1The Wi-Fi signal is poor. Please make sure the vacuum cleaner is in a good Wi-Fi signal
coverage area.
2. Wi-Fi connection is abnormal. Pease reset Wi-Fi and download the latest mobile APP and
try again.
3. The password is entered incorrectly.
4. The router is a 5G frequency band model, and this robotic cleaner only supports the 2.4G
frequency band.
The battery level is low. Timed cleaning will be started when the remaining battery level is ≥
20%.
The power consumption is very low when the vacuum cleaner is placed on the charging dock
or the dust collection dock all the time, which helps to keep the battery in the best status of
performance.
Lithium battery has no memory effect when in use, and there is no need to wait when it is fully
charged.
Error performance and solution
16