Troubleshooting; Customer Service - AJ Madison VK 230 714 Guide D'utilisation Et D'entretien

Troubleshooting

You can often easily eliminate problems that may
occur on your own. Before calling customer service,
take into account the following information.
Malfunction
© appears on the display. The steamer
doesn't heat up.
Appliance turns off. Hyphens are
blinking on the display.
Display indicates error message
(e.g. F01, F02, etc.).
© lights up on display. The steamer
doesn't heat up.

Customer service

If your appliance needs repairs, our customer service
is there for you. We always find the right solution and
prevent unnecessary visits by technicians.
When you call, please indicate the product number
(E-Nr.) and serial number (FD-Nr.) so that we can
support you in a qualified manner. You will find the
type plate with these numbers on the bottom of the
appliance. To avoid having to search for a long time
when you need it, you can enter your appliance data
and the customer support telephone number here.
E-Nr.
Customer Service O
16
Possible cause
The child lock is activated.
Safety lock
Electronic malfunction
Overheating protection: No fluid in
cooking basin.
Overheating protection: Appliance
was run for too long at steam cooking
level ¥ without glass cover.
Overheating protection: The cooking
basin was filled with very hot water.
Overheating protection: Cooking
basin is heavily calcified. The outline of
the heating element begins to show on
the bottom of the cooking basin as a
white residue.
If the © symbol lights up after turning
the appliance back on, although the
appliance is completely cooled down,
notify the Gaggenau customer service.
FD-Nr.
Solution
Turn off child lock.
Turn off appliance. Then you can turn it on
again as usual.
Call Gaggenau customer service.
Turn off appliance. Fill with cold water at
least to the minimum mark. Let appliance
completely cool down.
Turn off appliance and let it completely
cool down. At steam cooking level, put on
glass cover.
Turn off appliance and let it completely
cool down. Fill cooking basin with cold
water.
Turn off appliance and let it completely
cool down. Wipe out cooking basin with a
mixture of vinegar and water or a food-safe
decalcifier. Rinse out afterwards with clear
water.
Please note that a visit by a customer support
technician in case of an operating error is not free,
even during the warranty period.
Please find the contact data of all countries in the
enclosed customer service list.
To book an engineer visit and product advice
US
877 442 4436
toll-free
You can rely on the manufacturer's expertise. Rest
assured that the repair will be handled by trained
service technicians who have the original replacement
parts for your appliance.