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PROBLEM
Insufficient
combustion air
The flames
are weak and
orange,
Blocked exhaust
the pellets
don't burn
properly
and the glass
Clogged stove
turns
black
Broken flue gas extractor
Defective flue gas temperature
The exchanger
probe
fan
continues to turn
even if the stove has
Faulty
cooled
electronic circuit board
Faulty or broken door gaskets
Ash
around
the stove
Flue gas ducts not sealed
The stove is at maxi-
Ambient
mum power but
temperature reached
doesn't heat
Stove at full power
and the display shows
Flue gas outlet limit temperatu-
"Over
re reached
temperature
flue gases"
The stove's flue gas
Low
ducting creates
flue gas temperature
condensate
CAUSE
Check the following items: any obstructions to the
combustion air inlet from the back or under the
stove; blocked holes in the burn pot grille and/or
too much ash in the burn pot housing, Have the
extractor blades and impeller cleaned.
The flue is partially or totally blocked. Call a flue
expert, who will examine the stove exhaust all the
way up to the chimney stack. Have it immediately
cleaned.
Clean the inside of the stove.
The pellets can also burn thanks to the vacuum in
the flue, without the aid of the extractor. Have the
flue gas extractor immediately replaced. It may
be harmful to human health to operate the stove
without the flue gas extractor.
Replace the flue gas probe.
Replace the circuit board.
Replace the gaskets.
Consult a flue specialist, who will immediately seal
the connectors with silicone for high temperatures
and/or replace the pipes themselves with new
ones that satisfy current regulations. Non-hermetic
flue gas ducting may be harmful to human health.
The stove runs at minimum.
Raise the desired ambient temperature.
The stove runs at minimum.
The problem must be checked by a technician.
Check that the flue is not clogged.
Increase the reduced stove power (pellet feeding
and fan rotation).
Install condensate collection trays.
10/2021 - EN
SOLUTION
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