Check Before Contacting Customer Service - RICHWAY BIOMAT Mini 7000mx Manuel De I'utilisateur

Check before contacting customer service

If there is any malfunction during the use of the product, check the following contents before contacting our
Customer Service Center.
Symptom
The power switch is
turned on but the power
indicator light is not
turned on.
The temperature is set
but the Biomat is not
working.
During the use of the
Biomat, the power sud-
denly turns off.
The alarm light is on
and the Biomat is not
working.
 Check if the power plug is securely connected to the outlet.
 Check if the proper voltage is applied.
 Connect the power plug correctly, but if it still does not properly work,
contact our Customer Service Center.
 Check if the Biomat and the controller are correctly connected.
 Turn off the power of the controller and separate the power cable and then
re-connect again.
 Connect the power cable correctly, but if it still does not properly work,
contact our Customer Service Center.
 Turn the power off and turn it on again.
 If the alarm light is on, turn off the power immediately and unplug the power
cable from the power outlet and then contact our Customer Service Center.
Resolution method
16