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Problems
Cracking is heard
in the filter holder.
The pump is
unusually noisy.
The cups are not
filled equally.
The machine leaks
on the sides of the
filter holder.
Your espresso
tastes bad.
The appliance
does not work
The steam nozzle
does not froth the
milk.
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Possible causes
This is normal. It is the filter
holder safety lock.
No water in the tank.
Tank poorly fitted.
The filter holder is clogged.
The filter holder has not been
properly positioned.
The edge of the filter holder is
clogged by ground coffee.
Pod poorly positioned in the
filter.
After descaling, the rinsing
was not performed properly.
The pump was unprimed due
to lack of water.
The detachable water tank is
not properly clicked in place.
The Claris cartridge has been
replaced but not primed
The steam nozzle is blocked
or scaled up.
The milk is too hot.
The shape of the container is
not appropriate.
The milk is not fresh enough.
Solutions
Stop the appliance, fill the water tank and turn
the machine back on.
Press down firmly on the tank.
See paragraph 4.
Put the filter holder in place and lock it (by turning
it to the right as far as it will go, up to the stop).
Remove excess coffee.
Place all the paper inside the filter holder.
Rinse the appliance according to the manual
(see paragraph 5).
Fill the water tank and reprime the pump (see
paragraph 1). Avoid completely emptying the tank.
Click the tank into place by pressing firmly.
Refer to section 1 "Using" and "installation of the
Claris cartridge".
Descale the steam nozzle (see paragraph 5) or
unblock it with a needle.
Use cold milk.
Use a small pitcher.
Use very fresh, very cold milk. You may also
need to change your brand of milk.
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