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7. PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
Problems
The espresso is
The cups and the filter holder
not hot enough.
are cold.
The filter holder is
You forgot to unlock the filter.
blocked
The grounds are
You have not tightened the
not dry after water
filter holder properly.
has run through.
The flow rate depends on the
fineness of the coffee used
and can vary when preparing
the espresso
The coffee flows
The ground coffee is too fine,
too slowly.
too fatty or floury.
The filter holder is dirty.
The water drip-through grid is
clogged.
No water in the tank.
Tank poorly fitted.
The filter is clogged. The
The water does
ground coffee is too fine.
not run through.
Your appliance is scaled up.
The Claris cartridge has been
replaced but not primed
The switch has not been
Water leaks from
positioned on the "stop"
the filter holder
position.
after an espresso
Formation of scale because
has been made.
of especially hard water.
The filter holder is clogged.
Coffee grounds in
the cup.
The grind is too fine.
The valve at the bottom of the
The water tank
tank is dirty or defective.
leaks when it is
The valve is blocked by scale.
carried.
Internal leak.
Water leaks under
the appliance.
Water can be present and/or
Water leaks under
flow when you remove the
the drip tray
drip tray.This is not a sign of a
leak.
Possible causes
Solutions
Preheat the accessories: cups and filter holder
(see paragraph 2).
Press "OPEN" while turning the filter holder to the
left.
Tighten the filter holder by turning it to the right
as far as it will go, up to the stop.
Choose a slightly larger grained ground coffee.
Clean your filter holder (see paragraph 4).
When the appliance has cooled, clean the
percolation head with a damp cloth. (fig.21).
Fill the tank.
Press firmly on the tank.
Clean the filter holder (see paragraph 4) and try a
less fine grind.
See paragraph 5
Refer to section 1 "Using" and "installation of the
Claris cartridge".
Turn off your appliance by positioning the switch
on the "stop" position. (fig.9).
Descale the appliance according to the manual
(see paragraph 5).
Clean the filter holder with hot water. Press
"EJECT" to eliminate the remnants of the
grounds. Shake to drain the water.
Choose a slightly larger grind.
Wash the water tank and operate the valve at the
bottom of the tank with your finger.
Descale the appliance (paragraph 5).
Check the position of the tank. If the fault persists,
do not use the appliance, contact an approved
service centre.
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