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14
Problem
Infrared burner (if equipped)
EN
flashes back (during
operation the burner
abruptly makes a loud
"whoosh" sound, followed
by a continuous blow-torch
type sound and grows dim.)
Electronic Ignition not
working.
Oven and control panel
lights not working
www.napoleongrills.com
Possible Causes
Ceramic tiles overloaded with grease
drippings and build-up. Ports are clogged.
Burner overheated due to inadequate
ventilation (too much grill surface covered
by griddle or pan.)
Cracked ceramic tile.
Leaking gasket surrounding the ceramic tile,
or a weld failure in the burner housing.
Unit not connected to power.
Blown Fuse.
Faulty transformer.
Terminals on switch or circuit board are
corroded or loose.
Faulty igniter.
Dirty or corroded electrodes.
Unit not connected to power.
Blown fuse.
Faulty transformer.
Terminals on switch or circuit board are
corroded or loose.
Bulbs blown (oven lights only).
Solution
Turn burner off and allow to cool for at least two
minutes. Relight burner and burn on high for at
least five minutes or until the ceramic tiles are
evenly glowing red.
Ensure that no more than 75% of the grill surface
is covered by objects or accessories. Turn burner
off and allow to cool for at least two minutes, then
relight.
Allow burner to cool and inspect very closely
for cracks. If any cracks are found, contact your
authorized Napoleon dealer to order a replacement
burner assembly.
Contact your authorized Napoleon dealer for
instructions on ordering a replacement burner
assembly.
Plug power cord (from working GFI protected
outlet) into electrical box on the back of the grill.
Plug transformer cord into power box.
Replace fuse located on outlet line of transformer.
Check transformer output – should be 12VAC.
Replace if required.
Clean connections and ensure connectors are
pushed together firmly. Access to circuit board is
under electrical cover on left side of cabinet.
Replace igniter – located under electrical cover.
Clean or replace as required.
Plug power cord (from working GFI protected
outlet) into electrical box on the back of the grill.
Plug transformer cord into power box.
Replace fuse located on outlet line of transformer.
Check transformer output – should be 12VAC.
Replace if required.
Clean connections and ensure connectors are
pushed together firmly. Access to circuit board is
under electrical cover on left side of cabinet.
Replace bulbs as per the instructions in the
maintenance section of the manual.
N415-0424 MAR 08.18
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