Using Smart Diagnosis - LG F4J Serie Manuel Du Propriétaire

Smart Diagnosis™ Using a Smart
Phone
• For appliances with the
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information centre when the appliance
malfunctions or fails.
Smart Diagnosis™ can not be activated unless
the appliance is connected to power. If the
appliance is unable to turn on, then
troubleshooting must be done without using
Smart Diagnosis™.

Using Smart Diagnosis™

Smart Diagnosis™ Through the
Customer Information Centre
Use this function if you need an accurate
diagnosis by an LG Electronics customer
information center when the appliance
malfunctions or fails. Use this function only to
contact the service representative, not during
normal operation.
1
Press the Power button to turn on the
washing machine. Do not press any other
buttons or turn the programme selector
knob.
2
When instructed to do so by the call centre,
place the mouthpiece of your phone close
to the Power button.
3
Press and hold the Temp. button for three
seconds, while holding the phone
mouthpiece to the icon or Power button.
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or logo
4
Keep the phone in place until the tone
transmission has finished. Time remaining
for data transfer is displayed.
• For best results, do not move the phone
while the tones are being transmitted.
• If the call centre agent is not able to get
an accurate recording of the data, you
may be asked to try again.
5
Once the countdown is over and the tones
have stopped, resume your conversation
with the call centre agent, who will then be
able to assist you using the information
transmitted for analysis.
NOTE
• The Smart Diagnosis™ function depends on
the local call quality.
• The communication performance will improve
and you can receive better service if you use
the home phone.
• If the Smart Diagnosis™ data transfer is poor
due to poor call quality, you may not receive
the best Smart Diagnosis™ service.
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