TCL 5K Mode D'emploi page 26

Troubleshooting
Having trouble completing installation? Don't worry, it's usually an easy fix.
PROBLEM
TCL Home Comfort App
loses connectivity to AC
during setup
TCL Home Comfort App
cannot find AC
Failed to connect using
CF mode
Unable to find or
connect to Wireless
Network
POSSIBLE CAUSES
Wireless router may be too far from AC • Relocate wireless router closer to AC.
Network error
Network error
App & AC are not on the same 2.4GHz
channel
Router blocking TCL Home Comfort
App
Unknown connectivity or network error
App may need permission to location
• Restart wireless router, AC, and
restart mobile device with TCL Home
Comfort App installed.
• Restart wireless router, AC, and
restart mobile device with TCL Home
Comfort App installed.
• Confirm your device is connected to
the 2.4GHz channel.
• Verify App is not being blocked by
router firewall.
• Follow the instructions to Add the AC
unit to the wireless network using "AP
MODE".
• Give TCL Home Comfort App
permission to Location in phone
settings.
26
SOLUTIONS