HEPA media exhaust filter is
installed incorrectly.
Dust escapes
The dust bag is worn or broken.
from vacuum.
Foam filter or HEPA media exhaust
filter is worn or broken.
Handle is in fully upright position.
Brushroll On/Off button is not
pressed to start the brushroll.
Brushroll is jammed.
Brushroll is not installed correctly.
Brushroll does not
The belt is not routed correctly.
turn.
The belt is worn or broken.
Fault in PCB section of the
motorized nozzle.
Overheat protector of the
motorized nozzle is activated.
Exhaust filter cover is installed
incorrectly.
Sound changes.
Air path is blocked.
Attachments use restricts air flow.
The power cord plug is loose from
the outlet when using the vacuum.
Vacuum turns off
on its own.
Thermal protector is activated.
The motor is damaged.
There is a jam in the brushroll area.
Brushroll status
indicator light
emits red.
The brushroll is worn or broken.
Dust bag
Dust bag is missing or not installed
chamber cover
into place.
can't be installed.
TROUBLESHOOTING
Check exhaust filter for correct installation.
Follow instructions on page 21-22.
Check and replace the dust bag.
Check and replace the foam filter or the HEPA
media exhaust filter.
Move handle from the fully upright position.
Press the Brushroll On/Off button to start the
brushroll.
Remove obstruction.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Wait the motorized nozzle to cool down, and
then restart.
Position exhaust filter cover correctly and snap
firmly into place. Follow instructions on page
22.
Check for and remove any clogs and clean the
air path. Follow instructions on page 23.
Check attachments for fuzz, lint, pet hair or
other debris.
Reinsert the power cord plug fully into the
outlet. Avoid pulling or dragging the power
cord when using the vacuum.
Turn the vacuum cleaner off and unplug it.
Check the air path and dust bag. Allow the
vacuum cleaner to cool for a minimum of 50
minutes. Plug in vacuum and turn it on.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Turn off and unplug the vacuum. Remove any
blockages in the brushroll.
Call 1-844-608-3080 (US) / 1-844-608-3081
(CA) for assistance.
Position dust bag correctly and snap firmly
into place. Follow instructions on page 19-20.
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