BEFORE CALLING FOR SERVICE
Before you call for service, review this list. It may save you time and expense. This list includes common
occurrences that are not the result of a defect in workmanship or materials.
Problem
Cooktop does not work
Cooktop does not heat
Cooktop turns off
while cooking
The power level for a
Cooking Zone is flashing
Power Boost does
not work
Possible Causes
• Cooktop controls are locked.
• Circuit breaker has tripped or
fuse is blown.
• Power outage.
• Installation wiring not complete.
• No cookware or improper
cookware on Cooking Zone.
• Cookware incorrect size for
selected Cooking Zone.
• Cookware not resting completely
on Cooking Zone.
• Incorrect Cooking Zone selected.
• No power to cooktop.
• Cooktop internal heat sensor
has detected high temperature
inside the cooktop.
• Automatic shutoff has activated.
• Liquid or object on controls area.
• Cookware has been removed from
the Cooking Zone.
• Cookware not centered on
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• Power Boost being used with two
Cooking Zones on the same side of
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T RO U B L E S H O OT I N G
Solutions
• See U S I N G C H I L D L O C K to turn off the
CHILD LOCK feature.
• Reset the circuit breaker or replace the fuse.
• Check house lights to confirm power outage.
• Contact the installer or dealer.
• Make sure that cookware is centered on the cooking
zone, and that cookware is of the proper type for
induction cooking. See S E L E C T I N G C O O K W A R E .
• Cookware bottom must be large enough to cover
Cooking Zone completely. See S E L E C T I N G C O O K W A R E .
• Cookware bottoms must be flat and centered on the
Cooking Zone, and must not rest on the cooktop triim.
See S E L E C T I N G C O O K W A R E .
• Make sure the correct control is ON for the Cooking
Zone being used.
• See "Cooktop does not work" above.
• Make sure the cooktop vents are not blocked. See
page 21 for Air Exhaust and Fresh Air Intake locations.
• The cooktop features an automatic shutoff feature
that turns the entire cooktop off if any Cooking Zone
has been on continuously for 17 hours.
• The cooktop control may read liquids or objects in
the controls area as a touch, which could cause the
cooktop to shut off. Clean up spills or remove objects
and restart cooktop.
• Place the cookware back on the Cooking Zone within
90 seconds to maintain the power level settings.
• Make sure cookware is centered and resting flat on the
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S E L E C T I N G C O O K W A R E .
• Each side of the cooktop shares an inverter for both
Cooking Zone. Power Boost cannot be used with two
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See P O W E R B O O S T and P O W E R S H A R I N G .
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