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Frequently asked questions
•
Why does the PlayStation require two connections?
The PlayStation requires a Bluetooth connection to power it on and off while
the USB receiver is used for text entry and navigation.
•
Are additional USB receivers available?
The keyboard and Harmony Hub can pair with a maximum of two USB receivers.
To maximize the number of devices you can control, use Bluetooth pairing
whenever possible.
•
Can I move the USB receiver to another device?
Yes, but if you move the USB receiver to another device, don't forget to return
to Harmony App to update your account with this change to keep the solution
synchronized and working.
Troubleshooting
•
My keyboard does not work.
• Make sure Harmony Hub is powered on at all times.
• Make sure the power switch on the keyboard is in the 'On' position and ensure
fresh batteries are inserted in the keyboard.
• Keyboard compatibility varies with specific devices, visit
support.myharmony.com/smart-keyboard-add-on
•
The USB receiver was not detected during setup.
• Make sure the device you are setting up is powered on.
•
Harmony Hub cannot connect to Wi-Fi, or Harmony App cannot discover the hub.
• Ensure the hub is within range of your router.
• Ensure your phone and hub are connected to the same Wi-Fi network.
• Restart your hub by disconnecting and reconnecting its power supply.
It will take 30 seconds to restart.
• Visit
support.myharmony.com/smart-keyboard-add-on
for more information.
for additional help.
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