Troubleshooting - Audiovox Acoustic Research Guide De L'utilisateur

Troubleshooting

Most problems with the AR PSA earpiece and charger
can be resolved by trying the following common
troubleshooting solutions. Try the solutions in the
order listed. If you have any further questions, please
call our toll-free help line at 1-877-314-1994 or visit
ARHearBetter.com
There's no sound from the earpiece.
:: There is a 2-3 second delay when you first turn the earpiece
on before the circuitry is ready. This is normal.
:: Make sure the earpiece is turned on. Put the earpiece's on/
off switch in the on ( ) position.
:: Make sure the earpiece is charged. Place the earpiece in
the charger. When the Charging light turns solid green, the
earpiece is fully charged.
:: Make sure the tube and dome are clean. Follow the
directions on page 12 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 13 to clean them.
The sound from the earpiece isn't loud enough.
:: Try a different volume setting on the earpiece. Press 1
second on the earpiece's volume button until you hear
beeps. Two beeps is for volume level 2, three for volume
level 3.
:: Make sure the dome is inserted completely into your ear.
Gently wiggle it into your ear canal.
:: Make sure the tube is snapped onto the earpiece properly
and that the dome is fully seated on the end of the tube.
:: Make sure the tube and dome are clean. Follow the
directions on page 12 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 13 to clean them.
:: Try the wide tube provided in this package. The wide tube
provides more volume than the thin tubes. Before installing
the wide tube, we recommend that you try a thin tube at all
four volume levels. If you want still more volume than the
third level, follow the instructions on pages 6-7 to install
the wide tube.
:: You may be producing excessive earwax. Consult your
hearing or healthcare professional.
I hear feedback or whistling from the earpiece.
:: Make sure the tube is snapped onto the earpiece properly
and that the dome is fully seated on the end of the tube.
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:: Make sure the dome is inserted completely into your ear.
Gently press it into your ear canal.
:: If you are using the medium-sized dome (the one that came
pre-installed on the right tube), try installing the larger
dome that comes in this package. See the instructions for
replacing the dome on page 13.
:: You may be producing excessive earwax. Consult your
hearing or healthcare professional.
The earpiece keeps beeping.
:: This means the earpiece's battery needs to be recharged.
Place the earpiece in the charger. When the Charging light
turns solid green, the earpiece is fully charged.
The sound is distorted/not clear.
:: Make sure the earpiece is charged. Place the earpiece in
the charger. When the Charging light turns solid green, the
earpiece is fully charged.
:: Make sure the tube and dome are clean. Follow the
directions on page 12 to clean them.
:: Make sure the sound inlet and microphone are clean.
Follow the directions on page 13 to clean them.
:: Your earpiece may be damaged. Contact customer service
at 1-877-314-1994.
The charger isn't charging my earpiece.
:: Make sure the earpiece is fully inserted in the charger. You
should feel it snap into place.
:: Leave the earpiece in the charger for the full charge time.
Each time you put the earpiece in the charger, it goes
through a 5- to 7-hour charging cycle that starts by draining
any remaining charge from the earpiece before charging it.
This prolongs the life of the earpiece battery, but it means
that you must wait until the Charging light is solid green
before you take the earpiece out. Taking the earpiece out
before then starts the charging cycle again.
:: You may have triggered the charger's protective circuitry
by putting the earpiece into the charger backwards. The
charger shuts off automatically to protect the earpiece. To
restore charging, unplug the charger from the wall and
plug it back in. Then follow the directions on page 3 to place
the earpiece in the charger correctly.
Both charger indicator lights are flashing.
:: You have triggered the charger's protective circuitry by
putting the earpiece into the charger backwards. The
charger shuts off automatically to protect the earpiece. To
restore charging, remove the earpiece from the charger.
Then unplug the charger from the wall and plug it back in.
Follow the directions on page 3 to place the earpiece in the
charger correctly.
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