Additional Faq - weBoost Home 3G Mode D'emploi

Move the outside antenna
away from the strongest
2. If the light remains orange, or if the
green/orange blinking light indicating
reduced gain is not providing
enough coverage area, contact the
weBoost Customer Support Team for
assistance: 866-294-1660.
Lights Off
Inside area needing increased signal Inside area needing increased signal
If one or more of the lights on the Signal
Booster are off verify power to your surge
protected power strip.
NOTE: The Signal Booster can be reset
by disconnecting and reconnecting the
power supply.
For additional descriptions on
troubleshooting, see the install video at
weboost.com/us/home3Gvideo.

Additional FAQ:

What hours can I contact customer
support?
Customer Support can be reached from
7:00am to 6:00pm MST, by calling
(866-294-1660), or by email, at
support@weboost.com.
How does weather affect the
performance of my Outside Antenna?
Water vapor (e.g. rain, fog, snow or
other precipitation) creates an effective
filter to cellular signal. In times of
heavy precipitation, you may see less
performance.
What's the difference between the 800
MHz and the 1900 MHz bands? How do
I know which MHz band my cell phone
uses?
The Home 3G works with all major North
American cellular providers on the 800
& 1900 MHz frequencies. Traditionally,
800/1900MHz are associated with
voice and 3G data; while 700MHz and
1700/2100MHz are associated with 4G
data.
10
Need help?
cellular signal in small
increments
www.weboost.com
Why do I need to maintain at least 20
feet of separation, but no more than 50
feet? OR Why do I need to create so
much distance between the antennas?
Antennas connected to a booster create
a sphere of signal. When these sphere's
overlap, a condition called oscillation
occurs. This oscillation can be thought of
as noise, which causes the booster to shut
down to prevent damage from occurring.
The best way to keep these spheres of
signal from creating noise is to maintain
separation between your inside and
Outside Antennas. However – as any cable
has loss, we recommend that you try to
minimize the total separation to keep within
the range of 20-50 feet.
Carrier Frequency Use
We recommend visiting www.wirelessadvisor.com
(United States) or http://bit.ly/1mQf2Gl (Canada)
for information regarding the frequency band
used by your cell service provider in a specific
geographical location.
Inside Antenna Expansion Kit
Kit 309900-50N
• 2 - Wall Panel antennas
• 1 - 50 ohm 3-Way Splitter
Kit 309905-50N
• 3 - Wall Panel Antennas
• 3 - 2-Way 50 Ohm Splitters
Kit 309902-75F
• 2 - Wall Panel Antennas
• 1 - 3-Way 75Ohm Splitter
Kit 309903-75F
• 3 - Wall Panel Antennas
• 3 - 2-Way 75Ohm Splitters
Kit 309904-75F
• 1 - Wall Panel Antenna
• 1 - 2-Way 75 Ohm Splitter
Inside Antenna Kits
Kit 301121-40010
• 50 Ohm Dome Antenna
• 10' LMR400
Kit 311135-40060
• 50 Ohm Wall Panel Antenna
• 60' LMR400
Kit 301151-0610
• 75 Ohm Dome Antenna
• 10' RG6 Cable
Customer Support 866-294-1660
Mon.- Fri. Hours: 7 am to 6 pm MST