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TROUBLESHOOTING
The following Troubleshooting guide is provided to help you resolve issues that
may arise with common usage of the Machine.
PROBLEM
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NO POWER
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NO / LOW SPRAY
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NO / LOW
SUCTION
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ROTATING BRUSH
DOESN'T ROTATE
If you are not able to resolve or have other questions call the customer service
hotline at 1-800-784-3628.
r u g d o c t o r . c o m
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POSSIBLE REASON
Power cord not plugged in
Power Button not turned on
Solution Hose connection is not
installed properly
Not pressing Trigger on Handle/Hose
Clean Water Tank is empty or low
Clean Water Tank is not locked or
installed correctly
Valve of Clean Water Tank is clogged
Solution Hose connector is not
installed properly
Dirty Water Tank Is full
Dirty Water Tank is not locked or
connected properly
Vacuum Hose is not installed properly
Kink or obstruction in Vacuum Hose
If something is lodged in the Brush
Roll, brush will stop rotating. Refer
to "How To Change Your Brush Roll"
if further cleaning is needed.
HOW TO FIX
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Plug power cord into wall outlet.
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Press Power Button to "on" position.
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Disconnect Solution Hose connector at end
of small tubing and wire from the machine by
pinching on sides. Reconnect Solution Hose
connector, making sure it clicks into place.
Check additional connections to ensure they
are connected properly.
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Press and hold Trigger on Handle/Hose.
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Fill Clean Water Tank with hot water and cleaning
solution.
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Lift up Clean Water Tank, and place back into
position. Tank should click into place when
positioned properly.
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Remove valve from the bottom of Clean Water
Tank. Clean with warm soapy water and replace.
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Disconnect plastic Solution Hose connection
at end of small tubing and wire by pinching on
sides. Reconnect Solution Hose connector,
making sure it clicks into place. Check additional
connections to ensure they are connected
properly.
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Empty Dirty Water Tank and replace tank when
finished.
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Lift up Dirty Water Tank and place back into
position. Tank should click into place when
positioned properly.
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Disconnect Vacuum Hose. Reconnect Vacuum
Hose, making sure that it is fully inserted into
the Vacuum Hose Port.
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Unkink or remove obstruction in Vacuum Hose.
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Turn Machine off and unplug power cord from
outlet. Check that there is nothing stopping the
Brush Roll from rotating. Clean and check that
the Brush Roll Spins freely. When the Brush Roll
is freed, plug in the Machine and turn the
Machine on.
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