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HomeWorks
Interactive
®
Keypad is working properly when LEDs light up as buttons are pressed.
Symptom
LEDs don't light up even when buttons are pushed.
LEDs cycle from top to bottom sequentially.
LEDs light when pressed, but the system response isn't
correct.
Technical Assistance
If you have questions concerning the installation or
operation of this product, call the Lutron Technical
Support Center . Please provide exact model number
when calling.
(800) 523-9466 (U.S.A., Canada, and the Caribbean)
Other countries call (610) 282-3800
Fax (610) 282-3090
Our address on the Web is www.lutron.com
Keypad Troubleshooting
TM
Cause and Action
Power is not present at keypad.
• Make sure HomeWorks
®
powered up.
• Check for 15VDC between pins 1 & 2 on the keypad
connector.
• Remove connector from back of keypad, check
connections and replace.
Keypad is working properly but is not communicating with
the panel.
• Verify that the processor is running.
• Check that keypad wires 3 & 4 are properly connected.
• Check that keypad link is plugged into correct connector
at processor.
• Verify that link is configured for HomeWorks
Interactive
keypads in the HomeWorks
TM
Utility.
• Check keypad for proper address using table on
previous page.
• Check system programming.
LIMITED WARRANTY
Lutron will, at its option, repair or replace any unit that is defective in materials or
manufacture within two years after purchase. For warranty service, return unit to place of
purchase or mail to Lutron at 7200 Suter Rd., Coopersburg, PA 18036-1299, postage pre-
paid. Telephone the Lutron Technical Support Center toll free at 800-523-9466. After the
two year period, a pro-rated warranty applies to this product until eight years after the
purchase. For more information regarding this warranty contact your Lutron representative.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES, AND THE
IMPLIED WARRANTY OF MERCHANTABILITY IS LIMITED TO TWO YEARS FROM
PURCHASE. THIS WARRANTY DOES NOT COVER THE COST OF INSTALLATION,
REMOVAL OR REINSTALLATION, OR DAMAGE RESULTING FROM MISUSE, ABUSE,
OR IMPROPER OR INCORRECT REPAIR, OR DAMAGE FROM IMPROPER WIRING OR
INSTALLATION. THIS WARRANTY DOES NOT COVER INCIDENTAL OR CONSEQUEN-
TIAL DAMAGES. LUTRON'S LIABILITY ON ANY CLAIM FOR DAMAGES ARISING
OUT OF OR IN CONNECTION WITH THE MANUFACTURE, SALE, INSTALLATION,
DELIVERY, OR USE OF THE UNIT SHALL NEVER EXCEED THE PURCHASE PRICE
OF THE UNIT.
This warranty gives you specific legal rights, and you may also have other rights which vary
from state to state. Some states do not allow limitations on how long an implied warranty
lasts, so the above limitation may not apply to you. Some states do not allow the exclusion
or limitation of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
This product is covered by one or more of the following patents: 4,797,599; 4,889,999;
5,237,207; 5,170,068. U.S. and foreign patents pending. Lutron and HomeWorks are regis-
tered trademarks and HomeWorks Interactive is a trademark of Lutron Electronics Co., Inc.
© 2000 Lutron Electronics Co., Inc.
Interactive
processor is
TM
®
Interactive
®
TM
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